TerraMai guarantees our products will meet the standards outlined in our product specification sheets and in our bid forms in regard to species, character, dimensions, moisture and grade. TerraMai will replace any pieces that fail to meet these standards.
TerraMai does not accept any risk or liability for problems resulting from shipping, storage, site conditions, installation or maintenance of our products. The consumer is responsible for storing their TerraMai products in a manner that maintains the recommended moisture content prior to installation.
The consumer/installer is responsible for inspecting each piece prior to installation. Installation acknowledges acceptance of the material. TerraMai accepts no responsibility or liability for any material once it has been installed.
If there are any questions regarding specs or defects prior to installation – DO NOT INSTALL. Instead, contact TerraMai immediately to discuss any questions or concerns.
Once installed, the material has been accepted and deemed suitable by the installer. The ultimate responsibility for moisture-related failure, and for claims related to the installation of pieces with visible defect, lies with the installer.
The installation and maintenance guidelines recommended in our product literature and on our website represent general industry practices. A licensed contractor or certified installer should be consulted regarding the specifics of each project.
Note: Product returns must be received in their original condition.